Fix "The Webpage Is Unavailable" Samsung Account Error

Last updated: October 29, 2026

Quick answer

Samsung says this error comes from an unstable system WebView on certain networks after the One UI 9 update. Update Samsung Internet and Chrome (and Android System WebView if you can reach the Play Store), sign in to your Samsung account over Wi-Fi, or sign in on the web at account.samsung.com. If you're stuck in setup, try a different network or skip the Samsung account step. Avoid a factory reset until Samsung ships a fix.

Some Galaxy owners who updated to One UI 9, Samsung's Android 17 update, keep running into an alert that says "The webpage is unavailable" for an address starting with policies.account.samsung.com. On some phones it pops up while you're signing in to a Samsung account. On others, especially a Galaxy S26 Ultra that has just been factory reset, it blocks setup completely and the home screen never loads.

If your screen shows an XML document or an "Access Denied" message instead, you have a different problem with a different fix. We cover it in our guide to the One UI 9 XML "Access Denied" error.

What the error looks like

The full message reads "The webpage is unavailable" followed by https://policies.account.samsung.com/agree?darkMode=tr, then "Cannot load webpage", and finally the code net::ERR_NAME_NOT_RESOLVED (Android Police). The first report came from a Galaxy S26 Ultra owner on Samsung's South Korean community forum, who said the alert kept appearing after the update, the screen went black, and the home screen wouldn't show (Android Central).

Most reports involve the Galaxy S26 Ultra. TechRepublic describes owners who factory reset the phone and then couldn't finish setup, with failed Samsung account sign-ins, black screens and webpage errors.

Why it happens

A Samsung community manager answered the forum post and said the development team had found that the issue occurs when an unstable system WebView is used on certain networks (Android Central). WebView is the part of Android that lets apps show web pages. Samsung's account setup uses it to load the policy agreement page, so when WebView can't load that page, the sign-in and sometimes the whole setup stalls.

Samsung hasn't said which networks are affected or when a permanent fix will arrive.

How to fix it

Which steps you can use depends on where you're stuck. Fixes 1 and 2 need a phone that reaches the home screen. Fix 3 is for a phone stuck in setup.

Fix 1: Update your browser and WebView

Samsung's first recommendation is to update your browser to the latest version, and the same goes for Chrome if you use it (Android Police). Since the fault is in WebView, update Android System WebView too.

Open the Galaxy Store, tap Menu, then Updates, and install the latest Samsung Internet.
Open the Google Play Store, tap your profile picture, then go to Manage apps & device and open the list of available updates.
Update Google Chrome and Android System WebView if they appear in the list.
Restart the phone and try signing in to your Samsung account again.

Fix 2: Sign in over Wi-Fi, or on the web

Samsung also recommends using a Wi-Fi network when you sign in to your Samsung account in the app, and using the web version of Samsung Account if the app still won't let you in (Android Headlines).

Connect the phone to Wi-Fi and try the sign-in in Settings, then Samsung account.
If it fails again, open account.samsung.com on a computer or another phone.
Sign in and accept any terms or privacy prompts the site shows you.
Go back to your phone and try the sign-in once more.

Samsung hasn't confirmed that accepting the policies on the website stops the phone from loading that page again, but the web sign-in is the fallback Samsung itself suggests.

Fix 3: Stuck in setup? Switch networks or skip the account step

Because Samsung ties the bug to certain networks, changing the connection is the main thing you can try from the setup screens. Samsung's advice points to Wi-Fi. Other coverage describes switching the other way, from Wi-Fi to mobile data, as a workaround that may help but isn't guaranteed (NewsBytes). Use whichever connection you weren't on when the error appeared.

Tap the back arrow on the setup screen until you reach the Wi-Fi step.
If the error appeared on mobile data, connect to Wi-Fi. If it appeared on Wi-Fi, forget that network and continue on mobile data, or on a hotspot from another phone.
If setup offers to skip the Samsung account sign-in, skip it and finish setup.
Once you're on the home screen, follow Fix 1, then sign in from Settings, then Samsung account.

If the phone still won't get past setup, contact Samsung support or a service center before you try anything that wipes the phone.

Should you factory reset?

Not if you can avoid it. A reset sends the phone back through the same setup flow where this bug appears, and that's exactly how some Galaxy S26 Ultra owners got locked out (TechRepublic). If you're planning a reset for another reason, wait until Samsung confirms a fix.

Has Samsung fixed it?

Not yet, as far as Samsung has said publicly. Samsung started a second October update for the Galaxy S26, S26+ and S26 Ultra on October 26, about 580MB in South Korea, and it has since reached Europe and India (SammyFans). Its release notes describe stabilization code for device operation and security, and don't mention this error (The Tech Outlook). It's still worth installing from Settings, then Software update, then Download and install. Note that once it's installed, you can't roll back to software with a lower security patch level.

Frequently asked questions

What does net::ERR_NAME_NOT_RESOLVED mean on a Samsung phone?

It's a web error meaning the address couldn't be looked up, so the page didn't load. Here it shows up because the phone's WebView fails to load Samsung's account policy page. Samsung links it to an unstable system WebView on certain networks after the One UI 9 update.

Is this the same as the One UI 9 XML "Access Denied" error?

No. The XML error appears on the welcome screens right after the update installs, and Samsung says its cause has been resolved. The "webpage is unavailable" error involves the Samsung account policy page and still has no confirmed permanent fix.

Can I set up my phone without a Samsung account?

If the setup screen offers a skip option for the Samsung account, you can use it, finish setup, and sign in later from Settings once you've updated WebView and your browser.

Is it safe to factory reset my Galaxy S26 Ultra right now?

It's better to wait. A reset runs the phone through the same setup flow where this bug strikes, and some owners have been stuck there. Hold off on any reset you don't strictly need until Samsung confirms a fix.

Has Samsung released a fix?

Samsung has shared workarounds but hasn't confirmed a permanent fix as of October 29, 2026. The second October update for the Galaxy S26 series doesn't mention this error in its notes.